Shipping policy

Shipping Policy

At PattyandPatty , we aim to provide a seamless and reliable shipping experience for all our customers. Below is an overview of our shipping process, including costs, delivery times, and other important details.

Domestic Shipping (United States)

  1. Processing Time:

    • All orders are processed within 1-2 business days.
    • Orders placed after 2 PM EST on Fridays or over the weekend will be processed the following business day.

  2. Shipping Rates & Delivery Times:

    • Standard Shipping (5-7 business days): $4.99 (Free on orders over $45)
    • Expedited Shipping (2-3 business days): $9.99
    • Next Day Shipping: $24.99

    Shipping times may vary depending on your location and carrier delays, which are out of our control.

  3. Free Shipping:

    • We offer free standard shipping on all U.S. orders over $45.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through our carrier’s website. Please allow 24-48 hours for the tracking information to update.

Shipping Carriers

We partner with trusted carriers like USPS, UPS, and FedEx to ensure reliable delivery.

Shipping Delays

While we strive to meet our shipping estimates, occasional delays may occur due to circumstances beyond our control, such as carrier delays or weather conditions. In such cases, we will do our best to keep you informed and assist with tracking your package.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at [support email] with your order details, and we’ll work with the carrier to resolve the issue.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses due to customer error. If you notice an issue with your address after placing your order, contact us as soon as possible, and we will try to correct it before shipment.

Contact Us

If you have any further questions or concerns about shipping, feel free to reach out to our customer service team at pattyandpattynyc@gmail.com.

This policy covers key points about processing times, shipping rates, tracking, and what to do if issues arise, all tailored to a U.S.-based store.

4o